Geislinger’s smart glasses, branded “Geislinger Smart Vision”, are the next step in digitalizing Geislinger’s Service Activities. In theory, “Geislinger Smart Vision” is like a head-mounted tablet and in practice, it allows Geislinger service engineers to access applications such as video calls with real-time video transmission, files & documents, and various browser-based solutions while keeping both hands free to work.
Users can navigate the device through voice control. The sophisticated voice recognition system of the helmet-mounted and robust smart glasses works reliably even in the noisiest and harshest environments. Experience and knowledge sharing between the on-site service engineer and the technical experts at the headquarters is increased through remote support via video call, desktop sharing and screenshots. In addition, service operations are improved through step-by-step instructions, digital manuals, or checklists.
“Geislinger Smart Vision” improves service sustainability by allowing Geislinger technicians at our international subsidiaries to get the job done with remote support from the best technical experts – a major benefit for service, especially in times when unrestricted travel is limited. Furthermore, the Geislinger smart glasses are ideal for remote trainings of field technicians in Geislinger’s worldwide network, reducing travel times and increasing the quality of our services. Customers also benefit from the fact that classification surveys can be performed remotely, reducing unnecessary waiting times.
The Geislinger smart glasses improve the collaboration of teams and information flow to provide the best service experience for our customers. “Geislinger Smart Vision” enables the digitalization of Geislinger’s services with the goal of providing the best service experience to our customers.